Nirwanaa is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.nirwanaa.in or make a purchase from us.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, email address, phone number, billing address, shipping address, and other information you provide while:
Creating an account Placing an order Contacting customer support
b. Payment Information
We do not store or collect your card, UPI, or banking details directly. Payments are processed securely through third-party payment gateways. We only receive payment confirmation and transaction details.
c. Usage Data
Information automatically collected when you use the website, including:
IP address Browser type and version Pages visited Date and time of access Device information
d. Cookies
We use cookies and similar tracking technologies to improve user experience, analyze website traffic, and personalize content. You may disable cookies through your browser settings, though some website features may not function properly.
2. How We Use Your Information
We use the information collected to:
Process and fulfil your jewellery orders Communicate with you regarding orders, deliveries, returns, or inquiries Improve our products, website, and customer experience Send promotional emails, offers, or newsletters (only if you have opted in) Prevent fraud and enhance website security
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
a. Service Providers
Trusted third-party partners who assist us with:
Payment processing Order fulfillment and shipping Website hosting and analytics Customer support services
These service providers are obligated to keep your information confidential.
b. Legal Obligations
If required by law or governmental authorities, we may disclose your information to comply with legal obligations, enforce our policies, or protect our rights.
4. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage system is completely secure.
5. Data Retention
We retain your personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy Comply with legal, tax, and regulatory obligations
Once no longer required, data is securely deleted or anonymized.
6. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date. Continued use of the website after changes indicates acceptance of the revised policy.
7. Your Rights
You have the right to:
Access your personal information Request correction or updates Request deletion of your personal data (subject to legal requirements)
To exercise these rights, please contact us at [Insert Contact Email].
We will respond within 7–10 business days.
8. Your Privacy Matters to Us
In accordance with the Information Technology Act, 2000 and applicable rules, Nirwanaa is committed to resolving any concerns related to your privacy or personal data.
For privacy-related questions, concerns, or feedback, please contact us:
Email: info@nirwanaa.in
Phone: +91 96243 24974