At Nirwanaa, we are committed to delivering your artificial jewellery orders safely and on time. This Delivery & Shipping Policy explains how orders placed on https://www.nirwanaa.in are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms outlined below.
1. Order Processing Time
All orders are processed within 1–3 business days after successful payment confirmation. Orders are not processed or dispatched on Sundays or public holidays. During peak seasons or promotional periods, processing times may be slightly extended.
2. Shipping Locations
We currently deliver across India. International shipping is not available unless explicitly stated.
3. Estimated Delivery Time
Orders are typically delivered within 3–7 business days after dispatch, depending on the delivery location. Delivery timelines may vary due to courier delays, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before payment is completed. Nirwanaa reserves the right to revise shipping charges at any time without prior notice.
5. Order Tracking
Once your order is shipped, you will receive tracking details via email or SMS. You can track your shipment using the link provided or through the courier partner’s website.
6. Delivery Partners
We work with reliable third-party courier and logistics partners to ensure safe and timely delivery of your orders.
7. Failed or Delayed Deliveries
If delivery is delayed beyond the estimated timeframe, please contact our customer support team for assistance. In cases where delivery fails due to incorrect address details or recipient unavailability, re-shipping charges may apply.
8. Damaged, Defective, or Missing Items
If you receive a damaged, defective, or incorrect product, or if any item is missing, please inform us within 48 hours of delivery. Clear images or videos of the package and product may be required for verification. Requests raised after 48 hours may not be accepted.
9. Change of Delivery Address
Address changes can be requested only before the order is dispatched. Once shipped, address modifications may not be possible.
10. Payment Mode
Cash on Delivery (COD) is NOT available. All orders must be prepaid using the payment methods available on the website.
11. Ownership & Risk
Ownership of the products passes to the customer once the order is successfully delivered to the provided address. Nirwanaa is not responsible for loss or damage after delivery confirmation.
12. Contact Us
For any shipping or delivery-related queries, please contact us:
Email: info@nirwanaa.in
Phone: +91 96243 24974